Architected the retention measurement framework for the entire sales organization. Managed the "MyResults" dashboard from pilot phase to full deployment, connecting raw data to core business objectives. Equipped leadership with actionable insights to drive customer lifecycle improvements.

Directed store-level strategy and talent development. Selected as District Pillar Owner for Operations and Customer Experience. Analyzed regional performance data to implement best practices across the market. Led hiring and onboarding for the MLA district.

Developed and delivered strategic training plans in partnership with Directors. Addressed performance gaps in the LA market, driving key metrics in Growth and Revenue. Managed end-to-end new hire training and facilitated a rigorous 2-week onboarding program. Mentored leaders at Assistant Manager and Store Manager levels.